Bereavement Officer

Permanent

Grade C - £35,412 – £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Working pattern is Monday to Friday, this currently includes approximately 1 in 6 weekends on standby (subject to change) and occasional weekend and Bank Holiday working required.

Bereavement Services Bereavement officer.

Birmingham is a city of ambition and growth, attracting significant attention and investment. As we continue to evolve, we are committed to delivering high quality, compassionate services to our citizens. To support our future, we are looking for a strong, people focused leader to join our Bereavement Services team.

What you will do

Birmingham City Council Bereavement Services manages the city’s cemeteries and crematoria. As a Grade C Manager, you will play a key role in leading day to day operations across our Cemetery Hubs.

Working closely with the Head of Bereavement Services, Registrars, and operational teams, you will: Lead and manage staff to deliver efficient, sensitive, and high-quality services to the public, ensuring compliance with all relevant statutory requirements.

You will oversee the management and presentation of cemetery grounds and associated facilities, support the Registrar when required, supporting operational decision making and service delivery improvements.

This is a hands on leadership role where your ability to motivate teams, manage resources, and maintain high standards will be critical, using IT systems effectively to support operations, reporting, and administration.

We are looking for

Strong experience in a supervisory or managerial role within a sensitive environment
Experience in managing a portfolio of sites
Excellent organisational skills with a high level of accuracy and attention to detail
Excellent interpersonal skills, with the ability to support individuals experiencing grief or distress within a sensitive environment
Strong customer service experience
Ability to work in a pressurised environment independently and as part of a team
Effective communication skills, both written and verbal
Computer literacy
Willingness to undertake training
Flexibility to work across all sites including other locations across Birmingham is essential.
Full UK driving licence

What we can offer

Flexible working arrangements
Ongoing training and development, with clear progression opportunities
Generous annual leave starting at 30 days plus Bank Holidays
Access to a wide range of employee benefits and discounts
A supportive workplace, including an Employee Assistance Programme

To apply please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment