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Please note this vacancy is only available to Birmingham City Council employees.

Business Support Manager

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Business Support Manager – School Improvement

Children and Families Directorate

We are seeking an experienced Business Support Manager to lead a business support team and help shape the delivery of the School Improvement Service within Children and Families.

This is a key leadership role, responsible for ensuring strong systems, effective processes and high‑quality support that enables the service to meet its statutory and improvement priorities.

The Role

You will:

Lead and develop a business support team, setting clear expectations and building a positive, high‑performing culture.
Design, embed and improve business processes and systems to ensure consistency, efficiency and good governance.
Work closely with School Improvement leaders as a trusted partner, supporting planning, performance and delivery.
Improve ways of working through better use of data, digital tools and streamlined processes.
Ensure the service is well‑supported, inspection‑ready and able to respond to changing priorities.

About You

You will bring:

Experience of managing business support or operational teams.
Strong skills in process improvement, systems and governance.
Confidence working with senior leaders and influencing change.
A commitment to developing people and continuous improvement.
A practical, solution‑focused approach in a fast‑paced environment.

Why Join Us?

This role offers the opportunity to lead, influence and make a real impact within a service focused on improving outcomes for children and young people.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification

Business Support Manager JDPS.pdf