Applications Support Engineer
Birmingham City Council
Application Support Engineer
Permanent
Grade C - £35,412 - £41,771
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
We’re recruiting an Application Support Engineer to work on income management and financial systems, with a primary focus on Civica Income Management (formerly CivicaPay).
This is not a generic support role. The work centres on keeping large, complex financial systems running accurately and reliably, where mistakes have real impact on billing, income collection, and financial reporting.
You’ll be dealing with system issues that affect revenue, rents, and payments, data integrity and reconciliation problems, and the configuration and behaviour of systems that process high-volume financial transactions. The role also involves supporting integrations between systems, ensuring data flows correctly across platforms and that failures are identified and resolved quickly. You’ll work closely with business teams who rely on the system being right first time.
What This Role Involves (In Practice)
Investigating issues where figures don’t reconcile or processes don’t behave as expected. Working through data, logs, and system behaviour to identify root causes. Supporting integrations between systems, including diagnosing failures in interfaces, data transfers, and batch processes. Supporting key financial activities like billing runs, rent changes, and year-end processes. Managing system access and configuration where it directly affects financial outcomes. Working with suppliers where required, but owning the problem internally.
What We’re Looking For
This role suits someone who understands financial systems, not just IT systems.
We’re particularly interested in candidates who have experience with Civica Income Management (formerly CivicaPay), ideally within local government, or have worked in financial systems support, including banking or similar environments. You should be comfortable working with data, accuracy, and reconciliation, not just tickets, and able to take ownership of complex issues through to resolution. Experience supporting system integrations, interfaces, or data flows would be beneficial, particularly where multiple systems contribute to financial processing.
What Matters Most
Attention to detail when dealing with financial data. Ability to diagnose issues that aren’t obvious, particularly across integrated systems. Confidence working with both technical teams and business users. An understanding that this role is about service continuity and financial accuracy, not just uptime.
Why This Role
You’ll be working on systems that are central to how the Council operates, where volumes are high, processes are complex, and the expectation is that things just work.
It’s a role for someone who prefers solving real problems over following scripts.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.