Head of Sundry and Adult Social Care Collections

Permanent

Grade 7 - £66,627 - £85,845

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

We are seeking a senior, delivery focused leader to head up this critical income and debt service at a time of significant change. As Head of Sundry and Adult Social Care Collection, you will lead the strategic and operational delivery of sundry debt and Adult Social Care collections. This role will play a key part in the transition of these services into the Revenues and Benefits portfolio, helping to align the service, strengthen controls and embed consistent, high performing collection practices across your portfolio.

You’ll drive performance, maximise income, modernise collection and recovery processes as well as lead and motivate a large workforce through the improved use of data, digital solutions and strong financial governance. You'll ensure our customer journeys are exemplary and that the service provides best value to the residents and businesses of Birmingham.

You will bring:

Senior leadership experience in collections, debt recovery or income services
A strong track record of improving performance and delivering service transformation
Experience managing complex budgets and leading large teams
Confidence working through organisational change
A customer‑focused, data‑led and commercially minded approach

This is a fantastic opportunity for either an experienced Head of Service, or someone looking to make that next career step. You'll also be an integral part of the service senior leadership team and contribute to the overall running of the service.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification - RM-00152818-Head of Sundry and Adult Social Care Collection-Job Description (1).pdf