Contracts Works Officer (Repairs and Voids team)

Permanent

Grade C - £35,412 - £44,075 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Hybrid

Overview of the Role

Birmingham City Council are seeking committed and professional Repairs and Voids Contracts Works Officers to support the delivery of responsive repairs and voids works across the Council’s housing stock.

The role is central to ensuring properties are maintained to a high standard, void homes are returned to lettable condition efficiently, and repair services meet contractual, quality and customer service expectations. You will work closely with contractors, internal teams and residents to ensure works are delivered safely, compliantly, on time and within budget.

This role directly contributes to improving living standards, resident satisfaction and neighbourhood sustainability across the city.

Key Responsibilities

Monitor and inspect repairs, voids and planned works delivered by contractors to ensure compliance with specifications, quality standards and health and safety requirements.
Support the management of repairs and voids contracts, including performance monitoring against KPIs, cost control and service standards.
Carry out property inspections pre‑ and post‑works to confirm scope, quality and readiness for re‑let.
Liaise with contractors, housing management teams and residents to coordinate works, access arrangements and effective communication.
Assist in the management and resolution of customer complaints, defects and service failures relating to repairs and voids works.
Ensure accurate record keeping, reporting and use of housing and contract management systems.
Contribute to safeguarding, risk management and compliance processes.
Support continuous improvement in service delivery and customer outcomes.

Essential Qualifications

A relevant construction, building, property or housing-related qualification, or equivalent demonstrable experience.
Knowledge of building maintenance standards and landlord repair responsibilities.
Evidence of continuing professional development relevant to the role.
Full UK driving licence and access to a vehicle is essential for this role.

Experience

Experience of working in a repairs and maintenance or voids environment, ideally within social housing or a local authority.
Experience of inspecting building works and monitoring contractor performance.
Experience of working with customers/residents and addressing service issues.
Experience of working to targets, deadlines and performance standards

• Experience of working with M3NHF VERSION 8 and its application on building contracts

• Experience of conducting financial and quality audits on contractors` SOWs and completed work.

• Experience of working with Microsoft Office, using tablets ,laptop and systems at work such as Outlook , Teams and Excel.

Skills, Knowledge and Abilities

Good working knowledge of housing repairs, voids processes and property maintenance standards.
Understanding of health and safety legislation and safe working practices.
Ability to read and interpret specifications, schedules of work and reports.
Strong written and verbal communication skills, with a customer‑focused approach.
Effective organisational and time‑management skills.
Ability to work independently and collaboratively within a multidisciplinary team.
Hybrid role subject to service needs.
Competent IT skills, including housing management and inspection systems.
A proactive, solution‑focused approach with attention to detail and quality
This role will also have elements of lone working.

Please upload an up-to-date CV.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 4007

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification – TH0062BX Contract Works Officer JDPS.pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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