Travel Passenger Team Leader

Permanent

Grade C - £35,412 – £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are seeking a motivated and experienced Travel Passenger Team Leader to join our vibrant team. In this pivotal role, you will be responsible for leading and supporting a group of passenger service, ensuring the highest levels of customer satisfaction and operational efficiency.

Key Responsibilities:

Management of Travel Passenger Assistant Officers, fostering a culture of excellence and teamwork.
Monitor daily operations, ensuring compliance with safety and regulatory standards.
Handle customer queries and resolve issues promptly and professionally.
Coordinate with other departments to deliver seamless travel service.
Prepare reports and assist in staff scheduling and resource allocation.

Requirements:

Previous experience in a supervisory role within the travel or transport sector.
Strong leadership, communication, and organisational skills.
Proficiency in handling customer service challenges.
Ability to work flexible hours between 6:30am and 5:30pm

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

“Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.”