Central Control Room Supervisor

Permanent

Grade C- £35,412 - £44,075 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Central Control Room Supervisor

Are you an experienced supervisor with a passion for people, technology, and essential services?

We’re looking for a motivated Central Control Room Supervisor to help deliver our 24/7 Security Central Control Room Service, providing vital support that keeps our residents and customers safe every day.

About the Role

As a Central Control Room Supervisor, you’ll oversee the day-to-day operation of a busy, customer-focused control room. Working within a 24/7 environment, you’ll ensure services are delivered safely, professionally, and to the highest standard.

This is a frontline leadership role where your decisions and support will make a real difference to people’s safety, wellbeing, and peace of mind.

This is based on site at our control room in Birmingham B7.

Key Responsibilities

Supervise the 24/7 operation of the Central Control Room, ensuring compliance with procedures and service standards

Lead, motivate, and support a team of control room operatives, promoting an inclusive and high-performing culture

Monitor performance against KPIs, service levels, and customer satisfaction targets

Act as an escalation point for incidents and emergencies, making clear, confident decisions

Support service development and continuous improvement across Security operations

Champion the effective use of technology, including alarms and CCTV.

What We’re Looking For

We’re keen to hear from candidates who have:

Proven experience supervising or managing teams in a control room, security, care, call-centre, or emergency services environment

Strong leadership skills with a supportive, calm, and professional approach

Experience working with technology-enabled services or security systems (or the willingness to learn)

Excellent communication and decision-making skills, especially under pressure

A genuine commitment to customer service, quality, and value for money

Why Join Us?

Play a key role in delivering services that protect and support vulnerable people

Be part of a forward-thinking, professional team

Opportunity to influence service improvement and innovation

A role where your leadership truly makes a difference

If you’re ready to step into a meaningful supervisory role within a vital 24/7 service, we’d love to hear from you.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3984

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification – PL1138XV Central Control Room Supervisor GrC JDPS (3).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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