User Researcher

Permanent

Grade C - £35,412 - £44,075 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Overview

As a User Researcher, you will help to shape and deliver exceptional products and services. You will carry out a range of UR tasks day to day, including conducting user interviews with residents and conducting field observations. Your work will contribute to creating more user-centred products and services.

This role is hybrid and onsite attendance is subject to service needs.

What We Are About

We aim to create great public services that are accessible, inclusive and easy to use. This requires us to be brave in our approach and challenge the status quo. We share learning and encourage creativity to innovate new solutions.

Who You Are

We are looking for someone who truly cares about people and their experiences, is passionate about user‑centred design, and thrives on tackling complex challenges. You’ll be naturally curious, analytically minded, and empathetic. You need to listen deeply, explore patterns and themes, and use insight to shape better services.

The ideal candidate will have experience with user centre design, research or analysis.

Why Join Us?

Lead digital products that directly improve services for residents and communities.
Work with talented multidisciplinary teams across design, data and technology.
Influence organisational transformation through modern digital practices.
Help shape the future of digital service delivery in local government.
Be part of a culture focused on innovation, collaboration and continuous learning.
Mentor and grow the next generation of digital professionals.
Contribute to building accessible, inclusive and user-centred public services.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3953

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - A10442 User Researcher JDPS (1).pdf

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