Tribunal Submissions Officer

Permanent

Grade C - £35,412 - £44,075 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are seeking a highly motivated and analytically minded Tribunals Appeals Officer to join our team. This is a key role responsible for managing Housing Benefit and Council Tax Reduction appeals, ensuring our decisions are accurate, well‑evidenced and compliant with legislation. You will play a pivotal part in representing the organisation at tribunal hearings and supporting colleagues with complex casework.

This is an excellent opportunity for someone with strong decision‑making skills, a detailed understanding of benefit regulations, and the confidence to present cases in a formal tribunal environment.

You will be someone who enjoys detailed casework, thrives under pressure, and takes pride in presenting well‑reasoned arguments. You have a strong understanding of benefit legislation and a commitment to high standards of public service. Excellent communication skills, both written and verbal are essential, along with the ability to work independently and prioritise a varied caseload.

The ideal candidate will need to have experience within a legislative or benefits background.

Key Responsibilities

Review Housing Benefit and Council Tax Reduction appeals and prepare well‑structured, accurate responses.
Draft detailed and legally robust written submissions for First-tier Tribunal hearings.
Represent the organisation at tribunal hearings, presenting cases confidently and professionally.
Ensure all appeal decisions and submissions comply with legislation, case law, and internal policies.
Provide specialist advice to colleagues on complex benefit matters and appeal procedures.
Interpret regulations, guidance, and case law to support accurate and consistent decision‑making.
Maintain clear, accurate, and compliant case records in line with data protection standards.
Work collaboratively with external stakeholders, including tribunal services, solicitors, and welfare rights representatives.
Identify trends or recurring issues in appeals and contribute to improvements in processes and policies.
Support the development of junior staff through mentoring, guidance, and training activities.

This Post utilises hybrid working arrangements, balancing remote work with required office-based and tribunal commitments

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 3917

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification- Tribunal%20Submissions%20Officer%20GrC%20-%20Job%20Description%20and%20Person%20Specification.pdf

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