Income Services Assistant

Permanent

Grade A - £24,796 - £28,142 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Birmingham City Council Rent Service has an exciting permanent opportunity.

The Rent Service is part of the Finance Directorate of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account (HRA). We are responsible for the annual collection of £300 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments from Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage; we promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

We are looking for a dynamic and enthusiastic Income Services Assistant; ideally you will have experience of income collection and communicating with customers in a target driven environment.

You should be able to work well as part of a team, with evidence of planning and organisational skills in order to allow the delivery of tasks within set deadlines, effectively prioritising tasks and having good attention to detail.

Your tasks will include:

Assisting with the preparation of forms and correspondence to support the execution of the legal process required by the BCC Rent Service
Undertake the administration of Garage accounts held by BCC Customers
Undertake the administration of Arrears Direct/Third Party Deduction requests for relevant BCC Customers
To have sufficient knowledge of computerised systems in order to interrogate computer systems, input/retrieve data as required, produce documentation as required to facilitate the duties of the Rent Service

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, together with extensive knowledge of Housing Legislation in the context of income recovery and experience of dealing with internal and external customers.

Ideally you will be able to demonstrate the ability to work well as part of a team and able to organise work and set priorities.

Previous experience of working with financial services and both experience of debt recovery and scheduling are desirable.

The role is hybrid however the post holder would be required to work from Birmingham City Council buildings as business needs dictate.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3788

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification – Income Services Assistants JD & PS.pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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