Assistant Service Manager - Street Cleansing
Permanent
Grade C - £35,412 - £41,771
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week (Mon-Sunday including Bank Holidays, shifts between 06:00-16:00)
Location: Perry Barr Waste Depot

Are you a people focused leader who thrives in a fast‑paced operational environment?

We’re looking for an Assistant Service Manager to help lead the delivery of high‑quality street cleansing services for Birmingham’s residents. You’ll play a key role in ensuring services are delivered safely, efficiently, and to a consistently high standard. You’ll oversee daily operations, support staff development, manage resources, and help create a positive, performance driven culture.

This is a fantastic opportunity to make a real difference in your city, supporting frontline teams and driving continuous improvement across our service.

We’re looking for an Assistant Service Manager who will bring…

Real leadership experience – you’ve led teams in a busy operational environment and know how to get the best out of people.
A strong safety mindset – with solid experience in compliance, risk management and keeping teams safe every day.
A data‑driven approach – you use insight and performance information to make smart decisions and deliver better services.
Clear, confident communication – you motivate, support and get your teams working together with purpose.
A genuine customer focus – you handle community queries professionally and take pride in delivering a great service for residents.
Strong problem-solving skills – you stay calm under pressure, think ahead and find practical solutions.
Excellent planning and organisational abilities – you can juggle multiple tasks, prioritise effectively and keep operations running smoothly.

You will also need:

Full UK Driving Licence

What you'll be doing…

Lead the day-to-day operation – coordinating staffing and resources so services run efficiently and hit performance targets.
Develop your teams – carrying out coaching, performance reviews, and development plans that help people grow and succeed.
Promote positive people management – overseeing attendance, wellbeing, and HR compliance with a fair, supportive approach.
Own safety on the ground – conducting inspections, investigating incidents, and maintaining safe systems of work.
Ensure compliance – monitoring PPE standards
Use data to drive improvement – spotting trends, developing solutions, and pushing for “right‑first‑time” service delivery.
Shape the bigger picture – preparing reports and sharing insight with managers and key stakeholders

You’ll be right at the heart of our city’s frontline operations, keeping services moving, supporting our teams, and making sure Birmingham gets the high‑quality service it deserves.

Every day will bring variety, challenge, and the chance to make a real difference.

What we offer in return…

Membership of West Midlands Pension Fund – with generous employer contributions
Enhanced Holiday Entitlement – 30 days, increasing with length of service
My Rewards Scheme – access to 800+ brands providing discounts and savings
Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team Resourcing@birmingham.gov.uk

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification