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Please note this vacancy is only available to Birmingham City Council employees.

Resolution Champion

Permanent

Grade B - £28,598 - £34,434

Working 36.5 hours per week

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

An opportunity to join the Resolution Service Team within Birmingham City Councils Housing Solutions & Support Service as a Resolution Champion. You will be providing expert advice, resolving enquires and investigating matters to a resolution.

The Resolution Service Team responds to enquiries received by the Housing Solutions & Support Service and provides support with service delivery, complaints, members enquiries, LGSCO, legal matters, subject access and freedom of information requests.

Duties include managing and allocating incoming enquires, whilst holding a caseload of your own responding to strict deadlines. The majority is delivered by written responses that provide solution or prevent risk of escalation to a wide range of internal and external stakeholders.

To be successful in this role you will need to be customer focused, proactive, an analytical thinker with logical reasoning, a problem-solving mindset, have attention to detail, make data-driven decisions and use critical thinking.

You will need excellent communication, organisational and IT skills and the ability to manage a caseload with conflicting priorities.

Experience of housing options, homelessness, temporary accommodation, allocations, the relevant legislation and guidance will be an advantage.

This is a permanent role, working 36.5 hours per week on a hybrid basis.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting reference 3324

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - RM-00026334-Resolution Champion-Job Description (4).pdf

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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