Job Title: IT and Digital Service Support Officer

Band:5

Location: Basildon (Agile/Mobile Working) 2 days on site

Contract Typeand Hours: 36.25 permanent

Closing Date: 19th July

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

About the Role

Basildon Borough Council is looking for a proactive and highly organised  IT and Digital Service Support Officer  to join our IT & Digital Services team. 

This is an exciting opportunity to play a key role in supporting procurement, contract management, and project administration within a forward-thinking digital service. You will work closely with team leaders and the Digital Contracts and Procurement Manager to ensure the smooth delivery of contracts, financial processes, and legislative compliance. 

About what/ who we are looking for

Provide high-quality administrative and project support across IT & Digital Services.

Support procurement processes, including raising orders and processing invoices in line with financial regulations.

Manage legislative requests from end-to-end (e.g. Freedom of Information, Subject Access Requests, Environmental Information Regulations).

Work with the Information Governance team to ensure compliance with legal and data protection requirements.

Assist with performance reporting, contract monitoring, and financial administration.

Coordinate meetings, workshops, and project-related activities.

We are looking for someone who is

Highly organised with a strong attention to detail.

An excellent communicator, able to work effectively with a wide range of stakeholders.

Experienced in handling data, records, and reporting processes.

Knowledgeable about local government structures and legislative requirements (desirable).

Able to analyse information, solve problems, and manage competing priorities.

A collaborative team player with a flexible and adaptable approach.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups. 

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.