Permanent Part Time

18.13 hours per week

Closing Date: 20th May 2026

(All posts are subject to the NJC conditions of service)

Basildon’s Revenues and Benefits are a nationally recognised award winning service. We are responsible for the billing and collection of Council Tax, Business Rates and Sundry Debtors, and we administer the Housing Benefit scheme and Local Council Tax Support and Reduction schemes.

Our Outreach and Engagement Officers play a key role in supporting residents in debt, rent arrears, tenancy, and health and wellbeing matters. While some customers self-refer, the role involves working with key partners to provide early intervention, utilising social prescribing software to manage the resident’s journey.

We are looking for someone who has a sound knowledge of available benefits, discretionary payments, financial and well-being support. The successful candidate will be self-motivated and an effective team player, with excellent customer care and communication skills. This post will be 18.125 per week, essentially half day on Wednesday, and full days on Thursday and Friday.

If you would like to be part of the team’s success, we look forward to receiving your application.

Please see attached the Job Description and Person Specification.

Please attach your CV and Covering letter detailing how you meet each of the requirements of the Person Specification, including providing suitable examples to support each of the competencies.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment to prevent abuse, harm or exploitation.

We are pleased to announce that we are Disability Confident certified Employer.

The Council applies a robust recruitment vetting process. If you are successful you will need to undergo a Pre-employment Vetting Procedure.

Please note, if you do not have access to a computer you could visit the Job Centre, Library or our own Customer Service Centre to apply.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.