Job Title: System Support Officer

Band: 4

Location: Basildon Centre/Hybrid

Contract Type and Hours: 2 Year Fixed Term / 36.25 hrs

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

Basildon Council is currently preparing for Local Government Reorganisation (LGR), which will change how councils operate across the area in the coming years. While this transition is underway, the Council continues to deliver essential services and remains committed to recruiting talented people who can help shape the future of local government.

Help Shape the Digital Delivery of Essential Council Services

Are you an organised, technically minded professional with a passion for systems, data management and customer service? Do you enjoy improving processes and enabling colleagues to be as efficient as possible?

Basildon Borough Council is looking for a Systems Support Officer to join our Environmental Health team, providing vital systems and administrative support across a diverse range of regulatory functions including food safety, housing standards and environmental protection.

About the Role

As a Systems Support Officer, you will help maintain and develop the specialist systems that underpin key regulatory functions. Working closely with operational teams and managers, you will support service delivery through effective system administration, data management, financial processing and performance reporting.

Key responsibilities include:

Maintaining and developing data management systems, including Flare and other specialist databases.

Supporting the implementation of new systems, procedures and digital improvements.

Producing performance reports, statistics and information for service managers.

Managing and updating service webpages, online information and registers.

Supporting fee collection, purchase orders and financial administration processes.

Researching and reporting on internal and external data requests.

About You

We're seeking a motivated individual who can combine strong administration skills with technical knowledge and a commitment to excellent customer service.

Ideally, you will have:

Experience operating and supporting IT systems and databases.

Experience producing management information, reports and data analysis.

Strong administrative, organisational and time management skills with the ability to manage competing priorities.

Experience working effectively with colleagues, customers and stakeholders at all levels.

Experience using Microsoft Office, web software and database systems.

GCSEs (or equivalent experience) including English and Maths.

Please see attached the Job Description and Person Specification.

This is an excellent opportunity to develop your career in a role that makes a genuine contribution to the protection of public health across the borough.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply, computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.