Job Title: Anti-social Behaviour Assistant

Band: 3

Location: Basildon Centre. Minimum 3 days in the office

Contract Type and Hours: Fixed term 12 months. 36.25 hours

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

About the Role

We are seeking an exceptional highly organised and customer-focused Administrative Assistant to support our Anti-Social Behaviour (ASB) Team. This is a key role at the heart of our service, helping ensure an effective and co-ordinated response to anti-social behaviour across the borough.

You will be the first point of contact for residents reporting ASB, providing professional, sensitive and timely administrative support to officers handling cases of nuisance, harassment and more complex ASB matters.

About what we are looking for

We’re looking for someone who has excellent communication skills, both written and verbal, can deal with sensitive situations with tact, empathy and professionalism. Someone who is highly organised, able to manage competing priorities and work independently and has strong IT skills and confidence using systems to manage records and data. The ability to work well as part of a team and contributes positively to service delivery is essential. Ideally the successful candidate has knowledge of ASB legislation and issues (or a willingness to learn)

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

A DBS (basic) clearance is required for this role

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.