Job Title: Resident Engagement Development Officer

Band: 5

Location: Hot desking or Agile/Mobile Working. Office or on site 2 days minimum

Contract Type and Hours: 36.25

Interview Dates: 26th & 27th August 2026

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

Basildon Council is currently preparing for Local Government Reorganisation (LGR), which will change how councils operate across the area in the coming years. While this transition is underway, the Council continues to deliver essential services and remains committed to recruiting talented people who can help shape the future of local government.

About the Role

We are seeking an exceptional Resident Engagement Officer to drive resident engagement and ensure residents have a strong voice in shaping Housing Services. You’ll lead and support a range of engagement activities. Facilitating meetings, promoting involvement, and enabling residents to influence decision-making while ensuring compliance with the Regulator of Social Housing and Consumer Standards.

You’ll build strong relationships with residents and colleagues to create meaningful opportunities for involvement, supporting Tenant Satisfaction Measures (TSMs) outcomes, safety obligations, and service transparency. You’ll champion inclusive engagement, developing accessible opportunities that reach all residents, including those with additional needs or barriers.

Working across teams and with partners, you’ll promote engagement culture, provide guidance to staff, and ensure resident feedback drives accountability, performance, and continuous improvement.

About what/ who we are looking for

We’re looking for someone with proven experience in resident engagement, involvement or community development. You’ll have a good understanding of current legislation and best practice in resident engagement, alongside excellent written, verbal and presentation skills. Highly organised and able to manage competing priorities, you’ll work accurately and with discretion. You’ll be IT confident, with skills across Microsoft Office and Teams, and educated to GCSE level (including Maths and English), with a relevant qualification or willingness to work towards CIH Level 3. Self-motivated and able to work on your own initiative, you’ll also be flexible to attend occasional evening and weekend meetings/ events, with the ability to travel independently across the borough.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

A DBS basic clearance is required for this role.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.