Job Title: Rehousing Assistant

Band: 3

Location: Hybrid

Contract Type and Hours: Full Time, Permanent Contract, 36.25 hours per week

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

Basildon Council is currently preparing for Local Government Reorganisation (LGR), which will change how councils operate across the area in the coming years. While this transition is underway, the Council continues to deliver essential services and remains committed to recruiting talented people who can help shape the future of local government.

About the Role

We are looking for a Rehousing Assistant to join our Housing Applications and Allocations Team within the Council's Rehousing and Homelessness Service.

This is an exciting opportunity to play a key supporting role within a busy, customer-focused team that helps residents access housing services across the borough. You will provide administrative support to officers responsible for processing housing applications, managing the Housing Register and allocating social housing.

The role involves responding to enquiries from residents, partner agencies and stakeholders by telephone, email and in person, as well as assisting with the administration of housing applications and allocations. You will help verify documents, maintain accurate records, prepare property adverts and ensure information is processed efficiently and accurately.

You will also provide wider administrative support across the service, including assisting with reviews and complaints, arranging meetings, taking minutes and helping to coordinate daily operational activities. This is a varied role that requires excellent organisational skills, attention to detail and the ability to manage competing priorities within a fast-paced environment.

About what/ who we are looking for

We are looking for someone who is organised, adaptable and committed to delivering excellent customer service. The successful candidate will have:

Excellent administrative and organisational skills.
Strong written and verbal communication skills.
Experience of dealing with customers and responding to enquiries in a professional and empathetic manner.
The ability to maintain accurate records and process information with a high degree of attention to detail.
Good IT skills and experience using Microsoft Office applications and databases.
The ability to prioritise workloads and work effectively within a busy team environment.
Experience of working in a housing, local government or customer service environment would be advantageous.
A commitment to providing a high-quality service to residents and stakeholders.

This is a great opportunity for someone looking to develop their career in housing and make a positive contribution to an important public service.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

A DBS clearance is required for this role.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.