Job Title: Systems and Controls Officers

Band: 6 (£35,163 - £38,949 per annum inclusive of fringe)

Location: Hybrid Working

Contract Type and Hours: Permanent 36.25 hours per week

Closing Date: 01/06/2026

Interview/Test Date: w/c 08/06/2026

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

We are currently preparing for Local Government Reorganisation (LGR), which will change how councils operate across the area in the coming years. While this transition is underway, the Council continues to deliver essential services and remains committed to recruiting talented people who can help shape the future of local government.

About the Role

The role of the Systems and Controls Officer is to provide dedicated technical IT support for software operationally within Revenues and Benefits. The primary objective is the delivery of reliable and accurate IT services at all times taking into consideration any legislative changes. As part of the role the Systems & Controls Officer is responsible for the installation and testing of new software modules and regular update releases, system interrogation through writing bespoke reports and financial reconciliation between a number of systems as well as the collection of Direct Debits and the payment of Housing Benefit. The post also plays an active part in the annual billing process for Council Tax, Business Rates and Housing Rents and is also is responsible for the completion of various government returns as well as internal and external statistics.

The role is part of a successful, nationally recognised Revenues & Benefits Shared Service between Basildon Borough Council and Brentwood Borough Council

About what we are looking for

We are looking for people who have a sound understanding of Revenues and Benefits. You will ideally need previous experience of working in a systems administration environment and specifically with the Civica Revenues System or Civica HMS system. You will need to be confident to carry out structured testing and system implementations and will be used to working to specific deadlines.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

A DBS basic clearance is required for this role

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.