Permanent Contract

Full Time

36.25 hours per week

(All posts are subject to the NJC conditions of service)

Keep our ICT running — lead from the front, solve problems in real time, and make great service happen every day.

Basildon Borough Council is seeking a Customer Support Team Leader to ensure the smooth and effective delivery of day-to-day I.T and Digital operations. This is a hands-on role where you will lead a small team, take ownership of complex issues, and work directly with users, suppliers, and colleagues to maintain stable, resilient, and responsive I.T and Digital services. You will need to take ownership of issues resolution, processes and procedures. today Ion role where you will lead a small team, take ownership of complex issues, and work directly with users, suppliers, and colleagues to maintain stable, resilient, and responsive.

In this role, you won’t just manage workflows — you’ll be actively involved in resolving problems, supporting colleagues face to face, and coordinating with the Council’s managed service provider to maintain high service standards. You will also work across the entire I.T and Digital team, collaborating with colleagues in security, infrastructure, digital services, customer success, and solutions development to deliver excellent outcomes for council staff, service areas, and ultimately, for residents.

Whether you’re supporting major incident response, helping implement I.T and Digital improvement projects, guiding service areas through operational challenges, or contributing to cyber security activities, you will play a key part in ensuring that I.T and Digital services directly support the Council’s ability to deliver for the community.

If you would like to be part of Basildons success, we look forward to receiving your application.

Please see attached the Job Description and Person Specification.

Please attach your CV and Covering letter detailing how you meet each of the requirements of the Person Specification, including providing suitable examples to support each of the competencies.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment to prevent abuse, harm or exploitation.

The Council applies a robust recruitment vetting process. If you are successful you will need to undergo a Pre-employment Vetting Procedure. We are a disability confident employer.

Please note, if you do not have access to a computer you could visit the Job Centre, Library or our own Customer Service Centre to apply.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application