Job Title: Principal Tenancy & Estates Officer

Band: 8

Location: This is a hybrid role primarily based at Afflets Court Basildon, combining office, community, mobile and home working, where service needs allow. A minimum of three days per week are expected from a Council office or in the community

Contract Type and Hours: Permanent – Full Time 36.25

Closing Date: 14 days

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

About the Role
We are seeking an exceptional Principal Tenancy & Estates Officer to lead our Tenancy Services and Estate Management Team and help shape the future of tenancy and estate management across the Council's housing stock.

This is a key leadership role, managing a specialist team responsible for supporting tenants to sustain their tenancies, tackling tenancy breaches and fraud, and ensuring our housing estates are safe, well maintained and welcoming places to live.

You will oversee services across our housing estates, work closely with residents, partners and Council teams, and lead on complex tenancy and estate management matters. Resident engagement is at the heart of the role, ensuring tenant feedback helps shape and improve services.

As a senior officer, you will contribute to policy development, service improvement and partnership working, while representing the Council at multi-agency meetings and providing expert advice on tenancy and estate management issues.

About what/ who we are looking for
You will have experience of tenancy and estate management within a social housing setting, along with experience of leading and supporting staff. You will have a good understanding of housing legislation and tenancy management, be confident dealing with complex cases and have strong communication and problem-solving skills. Most importantly, you will be committed to delivering excellent services for tenants and working positively with residents, partners and colleagues,

Please see attached the Job Description and Person Specification.
If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

(Section 1 Experience & Knowledge, Section 2 Competencies, Section 3 Education & Training)

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.