Job Title: ICT Mobile Engineer

Band: 6

Location: Hybrid with 3 to 4 days on site

Contract Type and Hours: Permanent and 36.25 hours

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

About the Role

Are you an experienced IT support professional looking for an exciting role where no two days are the same? Do you enjoy solving technical challenges, working directly with users, and supporting modern digital infrastructure?

At Basildon Borough Council, we're investing in innovative technologies and delivering a transformative digital strategy. We're seeking an enthusiastic and customer-focused ICT Mobile Engineer to join our IT and Digital team, providing critical support across our organisation and helping to deliver excellent services for our staff and residents.

About what/ who we are looking for

As an ICT Mobile Engineer, you will:

Provide 1st, 2nd and occasional 3rd line IT support both remotely and onsite.
Act as a key point of contact between users and the ICT Service Desk.
Install, configure, maintain and support hardware, software and mobile technologies.
Troubleshoot and resolve incidents and service requests within agreed service levels.
Support Microsoft-based desktop and server environments.
Assist with infrastructure upgrades, testing and implementation activities.
Contribute to projects that improve systems, services and cyber security.
Deliver user guidance and basic training where required.
Work collaboratively across teams to provide outstanding customer service.
Support out-of-hours activities when necessary for business-critical services.

What We're Looking For

Essential Experience & Knowledge

You'll have:
Experience providing 1st and 2nd line IT support in a medium-sized organisation.
Strong knowledge of Microsoft technologies, including Windows operating systems, Active Directory, DNS and desktop support.
Experience supporting endpoint security technologies such as anti-virus, email security and endpoint protection solutions.
Knowledge of telephony systems and user support.
Experience using IT Service Management (ITSM) platforms such as ServiceNow or Autotask.
Excellent communication and problem-solving skills with a strong customer focus.

Personal Attributes

We're looking for someone who:
Builds positive relationships with customers and colleagues.
Communicates clearly and professionally.
Thinks analytically and enjoys solving technical problems.
Learns quickly and embraces new technologies.
Consistently delivers excellent customer service.
Follows procedures and security standards diligently.
Adapts well to change and can perform effectively under pressure.

Qualifications

A-Level qualification, relevant technical certification, or equivalent practical experience.

Why Join Us?

Be part of an ambitious digital transformation programme.
Work with modern technologies and innovative solutions.
Gain exposure to a broad range of infrastructure and support technologies.
Access ongoing professional development opportunities.
Work within a supportive and collaborative team environment.
Make a meaningful contribution to the delivery of local government services.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

A DBS basic clearance is required for this role

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.