Job Title: Tenancy Services Officer

Band: 6

Location This is a hybrid role primarily based at Afflets Court Basildon, combining office, community, mobile and home working, where service needs allow. A minimum of three days per week are expected from a Council office or in the community

Contract Type & Hours Permanent – Full Time 36.25

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

The Role:

We are seeking an exceptional Tenancy Services Officer to join our Tenancy and Estate management team and make a real difference to the lives of our tenants and communities.

As the main point of contact for tenants, you will deliver a proactive tenancy management service, supporting tenants to sustain their tenancies, addressing tenancy breaches and helping to maintain safe, well managed estates. This is a varied and rewarding role that combines resident engagement, home visits, problem solving and partnership working to achieve positive outcomes for tenants and neighborhoods.

This is a varied role that involves working with a wide range of residents and communities. You will need strong communication and problem-solving skills, a professional approach and a commitment to delivering excellent services for tenants.

About what/who we are looking for:

We are looking for a proactive and customer focused individual with experience in tenancy management or a similar role. You will have strong communication skills, a practical approach to problem solving and a passion for supporting tenants and improving neighborhoods.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

(Section 1 Experience & Knowledge, Section 2 Competencies, Section 3 Education & Training)

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.