Job Title: Tenancy Assistance (Compliance)

Band: 4

Location: Agile/Mobile working (minimum 2 to 3 days per week based within Communities or Basildon Council Sites)

Contract Type and Hours: Fixed term (9 months), 36.25 hours per week

Closing Date: 24/09/2026

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

About the Role

The Housing Assistant provides the first point of contact for tenants of the Council’s housing stock, supporting the delivery of responsive, customer focused tenancy and estate management services.

Working closely with the Tenancy Services Compliance Officer, the post holder will play a key role in supporting the Councils statutory compliance Programme. This includes liaising with tenants, facilitating access to properties, maintaining accurate records, supporting the scheduling and coordination of inspections and assisting with other council-led compliance and safety interventions

The post holder will provide administrative support to the Tenancy Services Team and contribute to the effective handling of tenant enquiries, ensuring customers receive timely, professional and effective assistance.

About what/ who we are looking for

We are seeking a motivated and customer focused individual who enjoys working with people and delivering excellent service, The successful candidate will have:

Experience of working effectively within a team environment
Experience of dealing with members of the public or tenants, including those with complex needs and challenging behaviours
A thorough knowledge and understanding of information technology with the ability to use a range of systems and software confidently.

You will be an effective communicator with a professional and empathetic approach, able to build positive relationships with tenants and colleagues while managing a varied workload.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.