Fixed Term-12 Months

Full Time

36.25 Hours Per Week

(All posts are subject to the NJC conditions of service)

The borough of Basildon is alive with opportunity and has the ingredients to be one of the most successful and desirable places in the South East. As the largest economy in the Thames Estuary outside London, we are incredibly proud of what we have achieved but we are never complacent. We are driving inclusive, sustainable growth to provide opportunity and prosperity for local people and businesses, access to quality homes, vibrant town centres and an enhanced local environment.

We are seeking a compassionate and proactive Housing Options Triage Officer to join our Housing Options team. You will be the first point of contact for individuals and families seeking housing advice, working to prevent homelessness and support residents in accessing suitable housing options across the public and private sectors. This role requires empathy, resilience, and the ability to provide clear guidance to customers experiencing vulnerable or complex circumstances.

If you would like to be part of Basildon’s success, we look forward to receiving your application.

Please see attached the Job Description and Person Specification.

Please attach your CV and Covering letter detailing how you meet each of the requirements of the Person Specification, including providing suitable examples to support each of the competencies.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment to prevent abuse, harm or exploitation.

The Council applies a robust recruitment vetting process. If you are successful you will need to undergo a Pre-employment Vetting Procedure. We are a disability confident employer.

Please note, if you do not have access to a computer you could visit the Job Centre, Library or our own Customer Service Centre to apply.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.