Job Title : Rent Recovery Officer

Pay Band: Band 6

Ref No: RQ02088

Closing Date: 15/11/2026

Interview and Test Date: tbc

Location: Hybrid (min 2 days office based)

3 x 1 Year Fixed Term Posts Available

(All posts are subject to the NJC conditions of service)

Hours: Full-time 36.25 hours per week

Basildon is a borough full of ambition and opportunity. As the largest economy in the Thames Estuary outside London, we are committed to delivering inclusive, sustainable growth and providing high-quality services for our residents.

The Council is looking to prioritise rent recovery and tenancy sustainment. We are looking for Rent Recovery Officers to strengthen our existing team to help us maintain rent collection, support our tenants, and contribute to the financial stability of the council.

The Role

You will be responsible for reviewing and managing accounts relating to current tenant arrears. You will be responsible for developing positive relationships with a wide range of customers, understanding their individual circumstances and securing affordable agreements.

You will be following our escalation process to collect rent and arrears, including all stages of legal action. You will be working with our Housing Services, Outreach and Engagement teams to help maximise customers income, sustain tenancies and achieve collection rate targets.

The Person:
Are you passionate about delivering an excellent service to our customers across the borough?

If you have good negotiation skills, knowledge and experience of securing payments sensitively and effectively, and preferably in a Housing environment, then this could be the job for you.

Basildon Council offers a supportive workplace, opportunities for development, and the chance to make a real impact in the community.

If you have the skills, enthusiasm, and commitment to help us provide an excellent service, we want to hear from you.

Please see attached the Job Description and Person Specification.

If you would like to be part of Basildon’s success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

(Section 1 Experience & Knowledge, Section 2 Competencies, Section 3 Education & Training)

We look forward to receiving your application.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its’ commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Please note, if you do not have access to a desktop to apply- computers are available in the Job Centre, Library or our own Customer Service Centre.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Good Luck with Your Application.