About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About the role

Please click here to download the Job description for this role. (Right-click and select “Open in new tab” so you can keep the job description open while completing your application)

The Service Support Officer provides specialist business support to the Highways Service with a strong focus on financial administration. The prinipal focus of this position being on supporting the end-to-end Purchase to Pay process, alongside activities in income support and debt, licences, insurance claims, budget monitoring and forecasting, reconciliations, policies, processes, and systems.

You will work with the Senior Service Support Officer and support the Business Support team in the promotion of effective and efficient service delivery and support and improve the overall performance of all the administrative, financial, performance and systems activities within the Service, supporting change and addressing any resistance encountered.

You will ensure that customer service excellence is at the forefront of all your delivery activities with a drive to maintain positive working relationships with stakeholders, suppliers, and customers.

About you

Qualifications / Knowledge

Level 4 qualification (or equivalent), or demonstrable equivalent level of knowledge and experience, particularly within a finance or business support environment.
Minimum of 2 years post educational relevant work experience
Good working knowledge of Excel and other Microsoft Office applications, including Outlook, Teams, and SharePoint, with confidence handling financial data.

Financial Responsibilities & Competencies

Demonstratable experience supporting the end‑to‑end Purchase‑to‑Pay process, ensuring accuracy, compliance, and timely processing of transactions.
Excellent attention to detail and accuracy, particularly when processing financial data and maintaining records.
Strong problem‑solving skills, with the ability to analyse issues and provide practical solutions across a range of enquiries and complaints.

Customer Service & Stakeholder Engagement

Ability to respond effectively to enquiries and complaints from internal colleagues, contractors, clients, residents and other stakeholders, demonstrating professionalism and empathy.

What we offer

31 days annual leave, plus public and bank holidays
Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
Excellent training and development opportunities
Employee well- being training programs including confidential employee assistance

How to apply

Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Neera Satgunendran Neera.Satgunendran@Barnet.gov.uk

System notice: Some dates shown on our online application system (such as “Apply Before”) appear in US date format (MM/DD/YYYY) due to Oracle system settings.

Artificial intelligence (AI) can be a useful tool to support your application as a reasonable adjustment, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn, escalated to counter Fraud for further investigation and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.