Superintendent Registrar
London Borough of Barking and Dagenham
About this job
<div> <p>To fulfil the statutory role of Superintendent Registrar in accordance with the Births and Deaths Registration Act 1953, the Marriage Act 1949 and Civil Partnership Act 2004, ensuring the lawful, accurate and timely registration of births, deaths, marriages and civil partnerships.</p> <p>The postholder is legally responsible for the delivery of all statutory registration services and related nationality and citizenship ceremonies. They lead and manage the Register Office as a distinct business unit, ensuring high standards of customer service, legal compliance, financial sustainability and workforce capability.</p> <p>The role includes the exercise of statutory powers, liaison with national and local partners including the General Register Office and Home Office, and responsibility for secure records management, data protection, approved premises licensing, business continuity and emergency planning.</p> <p>The Superintendent Registrar contributes to Directorate and corporate leadership, represents the service at strategic forums, and deputises for the Proper Officer as required, while driving service improvement, modernisation and income generation.</p> </div>
Special requirements for this post
<p> </p> <ul> <li>Willingness and ability to work flexibly, including weekends, evenings and emergency out‑of‑hours situations, to meet statutory service requirements</li> <li>Responsibility for availability of a 24/7 registration service, including deathbed (Registrar General’s Licence) marriages</li> <li>Requirement to act as Responsible Person for the Register Office building, including health and safety and business continuity responsibilities</li> <li>This role requires suitability to work in accordance with relevant safeguarding, security and regulatory standards</li> <li>Willingness to complete of all statutory training for the role of Superintendent Registrar</li> </ul> <p> </p>
About you
<div> <p>You are an experienced, confident leader with the professional judgement and resilience required to carry out a senior statutory role. You have a strong commitment to customer service, legal compliance and delivering high‑quality, inclusive services to diverse communities.</p> <p>You are comfortable making complex decisions and managing sensitive situations with empathy and authority. You bring experience of leading teams, managing budgets and delivering services that balance legal obligations, customer experience and financial sustainability.</p> <p>You are organised, detail‑focused and accountable, with a strong understanding of information governance, data protection and records management. You are also a collaborative leader who values staff development, promotes equality and wellbeing, and actively contributes to a positive learning culture.</p> <p>You are motivated to improve and modernise services, able to work effectively with internal and external partners, and committed to continuous professional development.</p> </div>
About us
<div> <p>Registration Services sit within Customer Contact at London Borough of Barking and Dagenham. We are responsible for delivering essential statutory services that support residents at the most important moments of their lives.</p> <p>We are a customer‑focused service, committed to fairness, accessibility and professionalism. We work closely with national bodies, partner authorities and local communities to ensure high standards of compliance, service quality and value for money.</p> <p>As part of Barking and Dagenham Council, we are proud to serve one of London’s most diverse and vibrant boroughs and are committed to equality, inclusion, safety and continuous improvement across all our services.</p> </div>
Additional Information
<p> </p> <ul> <li>The role has line management responsibility for five staff</li> <li>The postholder manages a delegated Registration Services budget, including income‑generating activities and citizenship services</li> <li>The post includes responsibility for statutory records dating from 1837 to the present day</li> <li>The duties listed are not exhaustive and may evolve to meet service and organisational needs</li> </ul> <p> </p>