About this job

Are you an enthusiastic and experienced professional with a knack for leasehold and service charge management? We are looking for a Service Charge Manager to lead our team in ensuring the accurate and timely billing of annual service charges and compliance with statutory Section 20 consultations. This is a fantastic opportunity to make a significant impact within the Sales and Leasehold Management Team at Housing, Environment and Communities, (HEC) part of the London Borough of Barking and Dagenham (LBBD). Key Responsibilities: • Leadership and Strategy: Use your expert knowledge to lead a team responsible for service charge billing, develop strategies to improve billing accuracy, and maximise service charge and major works income. • Oversee the timely production of year end service charge statements • Accountability: Ensure high levels of accuracy in financial practices and oversee the work of the Service Charge and Section 20 team. • Performance and Standards: Deliver agreed performance and service standard targets, providing the most cost-effective service. • Income Maximisation: Support the income team with technical and expert advice to maximise service charge and related income collections. What You’ll Do: • Customer Support: Deliver a professional, customer-focused service aligned with our DRIVE values, enhancing the customer journey. • Problem Solving: Think on your feet and prioritise your workload to meet statutory and corporate timescales. Team Collaboration: Work as part of a team, supporting colleagues and contributing to service improvements

Special requirements for this post

Qualifications: An accounting and/or housing degree/qualification or relevant experience in leasehold or financial management within the public or private sector. Work Environment: The role is predominantly home-based, but you will be required to come into the office at least once a week. A reliable internet connection is essential

About you

About You • Organised: You can prioritise work according to statutory and corporate timescales. • Detail-Oriented: You have a keen eye for detail and can understand complex documents. • Experienced: You have knowledge of reconciling complex accounts and managing the construction and billing of service charges. • Team Player: You support colleagues and seek ways to enhance the service. • IT Proficient: Excellent IT skills, especially in Microsoft Excel. • Leader: Ability to train, empower, and motivate staff to build and maintain an effective team. • Customer Service Pro: You take responsibility and provide excellent customer service.

About us

Barking & Dagenham is changing. It Starts Here. Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.  We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.   #ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.  As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do. Our values, known as <ul> <li>DRIVE, shape how we work: Deliver our best every day – and do what we promise</li> <li>Respond in a prompt, positive way to our community’s needs</li> <li>Inspire others with our attitudes and actions</li> <li>Value people for who they are and what they can do</li> <li>Engage with others to improve our resilience and flexibility We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.</li> </ul> We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Additional Information

Why Join Us? Change can be daunting, but it also brings excitement and opportunity. Being part of an organisation with so much happening means your contributions can truly make a difference. Are you ready to take on the challenge and join us on our journey?

Available documents

Service Charge Manager.pdf

Temporary Service Charge Manager