Receptionist
London Borough of Barking and Dagenham
About this job
We are looking for a dedicated Receptionist to join our Homes and Assets Service. In this role, you will provide comprehensive reception and administrative support to the Corporate Landlord Service, ensuring a positive image of the Council. You will act as a central point of contact for the council's main corporate reception delivering exceptional front of house services to staff, visitors, and dignitaries and act as the main point of contact for building users including helpdesk inquiries related to repairs, maintenance, and facilities.
Special requirements for this post
In this role, you will deliver a comprehensive reception and administrative support service acting as a key point of contact for staff, visitors and external partners. Core responsibilities include managing the Council’s room booking system, maintaining accurate manual and electronic filing systems, and operating office equipment such as MFDs. You will oversee stock and inventory control, ensuring supplies are monitored and ordered as needed, and you will oversee financial transactions including handling invoicing. Providing a professional response to incoming call and supporting front of house duties will also be central to this role. In addition you will conduct customer satisfaction surveys, contribute to the development of improved administrative processes, and co-ordinate facility related issues, including building maintenance requests. This includes co-ordinating help desk functions, and raising maintenance orders with contractors, and keeping detail and maintenance records. The role also involves welcoming and assisting visitors, issuing visitor identification, and promoting the organisation's commitment to equality and customer service.
About you
The ideal candidate will work cooperatively with others, demonstrating strong teamwork and effective communication skills. They should be confident in assisting managers, staff, and the public, and be proactive in responding to customer needs.
The candidate must have good oral, written, and IT communication skills, and be able to handle queries with tact and diplomacy. They should take responsibility for their decisions, work professionally with service users and colleagues, and strive to maximize customer satisfaction. Experience in an office environment, including arranging meetings, taking minutes, and using software packages like Word, Excel, and PowerPoint, is essential.
The candidate should understand GDPR and confidentiality and be willing to work on a rota basis to ensure service coverage.
About us
Join us in our mission to provide excellent Asset Management services and to create a better future for the community of Barking and Dagenham. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you. We are recruiting into the following service areas across the asset management function, commercial assets, corporate assets and facilities management, new build assets and capital delivery and major projects within the Housing and Environment and Communities Directorate (HEC).
We are One Borough; One Community; No-one left behind. Over the past few years, we have undertaken an ambitious transformation programme to ensure we can deliver real change within our community. We have been on a journey to transform the way we work and deliver our services. Our goal is to harness our borough’s potential as London’s growth opportunity and to deliver growth that is inclusive and benefits all our residents. As a council, we are agile, responsive, and data-led, with the needs of our residents at the forefront of what we do. We value the diversity of people who live, work and visit Barking and Dagenham and it is our vision is to create a place where people understand, respect and celebrate each other's differences.