Service Charge / Section 20 Consultation Officer
London Borough of Barking and Dagenham
About this job
<p>Are you ready to take on a pivotal role in our team? We are seeking an enthusiastic and experienced Service Charge and Section 20 Consultation Officer to join our Sales and Leasehold Management Team. In this permanent position, you’ll assist the Sales and Leasehold Management Team in providing comprehensive financial information, maintaining accurate records, and ensuring precise calculation and billing for service charge estimates and actuals and major work bills.</p> <p>What You’ll Do</p> <p>In this varied role, no two days are ever the same. You will play a key role to ensure that LBBD maximises its income through service charge consultation, enabling the business to effectively meet legal requirements, including communication with customers and key stakeholders, both internally and externally.</p> <p>Why You’ll Love It</p> <p>This is a customer-focused role where you’ll deliver professional service aligned with our DRIVE values, contributing to service improvements and enhancing the customer journey. The job is challenging, requiring quick thinking and the ability to prioritise tasks to meet both statutory and corporate deadlines. You’ll thrive in a supportive team environment where your contributions make a real difference.</p>
Special requirements for this post
<ul> <li>Knowledge and Experience in Leasehold Management and the Regulatory and Legal Framework surrounding Section 20 Consultation and Service Charges.</li> <li>Reliable Internet Connection: The role is hybrid working.</li> </ul>
About you
<ul> <li>Organised: You can prioritise work according to statutory and corporate timescales.</li> <li>Detail-Oriented: You have a keen eye for detail and can understand complex documents.</li> <li>Team Player: You support colleagues and seek ways to enhance the service.</li> <li>Customer Service Pro: You take responsibility and provide excellent customer service.</li> </ul>
About us
<p><strong>Barking & Dagenham is changing. It Starts Here.</strong></p> <p>Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here.</p> <p>Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.</p> <p>We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.</p> <p>Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people. </p> <p>We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. </p> <p>#ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham. </p> <p>As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.</p> <p>Our values, known as</p> <ul> <li>DRIVE, shape how we work: Deliver our best every day – and do what we promise</li> <li>Respond in a prompt, positive way to our community’s needs</li> <li>Inspire others with our attitudes and actions</li> <li>Value people for who they are and what they can do</li> <li>Engage with others to improve our resilience and flexibility We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.</li> </ul> <p>We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.</p>