About this job

Lead the Future of Secure Cloud and Infrastructure ServicesWe are looking for an experienced and motivated Senior Cloud Technology Engineer to join our IT Operations team. This is an exciting opportunity to play a leading role in supporting, developing, and enhancing critical IT services that underpin the delivery of vital services across the Council.As a senior technical specialist, you will be responsible for managing and improving a diverse technology estate spanning Microsoft Azure, Microsoft 365, Windows Server Infrastructure, Active Directory, Security Platforms, Storage, and Backup Solutions. You will also act as a key escalation point for complex technical issues, provide technical leadership across projects, and help shape the future direction of our infrastructure and security services.If you are passionate about cloud technologies, cyber security, service improvement, and delivering resilient solutions that make a real difference, we would love to hear from you.What You'll Be DoingAs a Senior Cloud Technology Engineer, you will:<ul><li>Provide advanced 2nd and 3rd line technical support for critical infrastructure services.</li><li>Lead the investigation and resolution of major incidents and complex technical issues.</li><li>Identify root causes of recurring problems and implement permanent improvements.</li><li>Design, deploy, and support Microsoft Azure services including identity, networking, security, monitoring, and virtualisation.</li><li>Manage and enhance Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Intune, Microsoft Entra, Conditional Access, and Defender for Office 365.</li><li>Maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related infrastructure.</li><li>Monitor and maintain infrastructure performance, security posture, capacity, and lifecycle management.</li><li>Lead technical input into projects, change management processes, CAB discussions, and architecture decisions.</li><li>Develop and maintain high-quality documentation, standards, operational procedures, and runbooks.</li><li>Mentor and support colleagues, helping build technical capability across the team and wider IT service.</li><li>Work collaboratively across IT Operations, Security, Projects, and wider Council services to deliver reliable and secure technology services.</li></ul>

Special requirements for this post

What We're Looking ForEssential Skills & Experience<ul><li>Significant experience supporting enterprise infrastructure and cloud environments.</li><li>Strong experience designing, configuring, implementing and administering Microsoft Azure services.</li><li>Expertise in Microsoft technologies, including:</li><ul><li>Exchange Online, SharePoint Online, Microsoft Teams, Intune, Microsoft Entra ID, Conditional Access, Microsoft Defender, Windows Server, Active Directory, Group Policy, DNS, DHCP</li></ul><li>Experience managing security incidents, vulnerabilities, and cyber security controls.</li><li>Demonstrable experience troubleshooting complex, multi-disciplinary technical issues.</li><li>Experience working with suppliers and third-party support providers.</li><li>Strong understanding of ITIL service management principles.</li><li>Excellent documentation and communication skills.</li><li>Ability to translate technical issues into business impacts and outcomes.</li><li>Experience leading technical projects and infrastructure improvements.</li><li>Knowledge of information governance, GDPR, and data retention controls.</li></ul>

About you

What You'll BringWe're looking for someone who:<ul><li>Has a proactive and solution-focused mindset.</li><li>Thrives in a fast-paced environment with competing priorities.</li><li>Takes ownership and sees tasks through to completion.</li><li>Is passionate about delivering excellent customer service.</li><li>Enjoys sharing knowledge and developing others.</li><li>Maintains high professional standards and attention to detail.</li><li>Keeps up to date with emerging technologies and industry best practice.</li></ul>

About us

Barking & Dagenham is changing. It Starts Here. Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.  We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.   #ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.  As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do. Our values, known as <ul> <li>DRIVE, shape how we work: Deliver our best every day – and do what we promise</li> <li>Respond in a prompt, positive way to our community’s needs</li> <li>Inspire others with our attitudes and actions</li> <li>Value people for who they are and what they can do</li> <li>Engage with others to improve our resilience and flexibility We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.</li> </ul> We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Additional Information

Why Join Us? You'll join a supportive and forward-thinking team where your expertise will directly influence the reliability, security, and future development of our technology services. In return, we offer: <ul> <li>Flexible and hybrid working opportunities.</li> <li>Generous Local Government Pension Scheme.</li> <li>Excellent annual leave entitlement.</li> <li>Ongoing professional development and training.</li> <li>Supportive and collaborative working environment.</li> <li>Opportunities to lead transformative technology initiatives.</li> </ul>

Available documents

PO5 Senior Cloud Technology Engineer.docx