About this job

We are seeking an organised, customer-focused and proactive Vehicle Pound & Removals Officer to join our Parking Removal Services team. This is an exciting opportunity to support the day-to-day operation of the Council's vehicle pound and removals service, providing administrative and operational support across parking investigations, vehicle removals, fraud prevention and enforcement activities. You will play a key role in ensuring processes are delivered efficiently, accurately and in accordance with legislation and Council policies. As the first point of contact for many residents, businesses and stakeholders, you will provide specialist advice and support on vehicle removals, persistent evaders, permits, parking investigations and associated enquiries. What You'll Be Doing <ul> <li>Supporting the administration and coordination of vehicle removals, relocations and persistent evader activity.</li> <li>Processing and maintaining digital records, spreadsheets and back-office systems.</li> <li>Assisting with parking investigations and fraud-related enquiries.</li> <li>Managing correspondence, complaints and customer enquiries.</li> <li>Taking payments relating to parking fines and vehicle removals.</li> <li>Checking documentation and facilitating the release of removed vehicles.</li> <li>Maintaining statutory and financial records with a high degree of accuracy.</li> <li>Downloading, storing and supplying body-worn video evidence when required.</li> <li>Supporting the wider Parking Investigations and Removals Team with administrative and operational tasks.</li> </ul>

Special requirements for this post

A full UK driving licence is desirable for this role. The successful candidate may be required to travel across the borough and attend operational sites, including vehicle pound facilities, as part of their duties. Where operationally required, the postholder may be asked to drive Council vehicles or ride Council mopeds/scooters, subject to appropriate training, competency assessment and authorisation.

About you

You will be a highly organised individual with strong administrative, customer service and communication skills. You will have experience working in a busy environment, managing competing priorities and maintaining accurate records. You will have: <ul> <li>Experience working within a parking, enforcement or similar operational environment.</li> <li>Strong administration and organisational skills.</li> <li>Experience dealing with customers, colleagues and external organisations.</li> <li>Excellent communication skills, both written and verbal.</li> <li>Experience maintaining accurate records, spreadsheets and databases.</li> <li>Experience processing invoices, requisitions and purchase orders.</li> <li>Excellent IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.</li> <li>Knowledge of data protection and information governance requirements.</li> </ul> Essential Knowledge The successful candidate will have knowledge of: <ul> <li>Traffic Management Act 2004.</li> <li>Highways Act 1980.</li> <li>Traffic Signs Regulations and General Directions (TSRGD).</li> <li>Parking enforcement processes and procedures.</li> </ul>

About us

Barking & Dagenham is changing. It Starts Here. Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.  We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.   #ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.  As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.

Additional Information

We’re committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support at any stage, please contact the Hiring Manager to discuss your needs.

Available documents

Vehicle Pound & Removals Officer JDPS .pdf