Licensing Support Officer
London Borough of Barking and Dagenham
About this job
<p>An exciting opportunity has arisen for a Licensing Support Officer to join the Council's Licensing Team, supporting a diverse range of licensing functions, from alcohol and entertainment licences to animal welfare and special treatments.</p> <p>This role offers an excellent opportunity to join a busy and professional Licensing Team, supporting services that help protect residents, businesses and communities. You will assess and process a wide range of licence applications, provide advice and guidance to customers, issue licences, maintain accurate records and ensure compliance with relevant legislation and council policies. Working with a variety of IT systems and databases, you will manage enquiries, support colleagues and contribute to an efficient, customer-focused service.</p>
Special requirements for this post
<p>The successful candidate will have experience of administrative work dealing with a high volume of data and will have a clear desire to undertake on the job learning. They will have the ability to work as part of a team and will be confident in assisting managers, staff and members of the public to resolve their queries.</p>
About you
<p>This is a vital public protection role, combining excellent customer service with effective administration in a busy, customer-facing environment. You will deal with licensing enquiries, process and validate applications, issue licences, and respond professionally to public concerns about licensed premises.</p> <p>Working with complex legislation and statutory timescales, you will maintain accurate records, provide reliable management information, and support informed decision-making.</p> <p>The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while delivering a responsive, efficient service. You will use a range of systems to ensure licence applications are processed accurately, records remain up to date, and documentation supports inspections, investigations and enforcement activity.</p> <p>In return, you will gain valuable experience, develop specialist licensing knowledge, and play an important role in protecting residents and supporting local businesses.</p>
About us
<p><span><strong>Barking & Dagenham is changing. It Starts Here.</strong></span></p> <p><span>Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here.</span></p> <p><span>Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.</span></p> <p><span>We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.</span></p> <p><span>Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people. </span></p> <p><span>We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. </span></p> <p><span>#ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham. </span></p> <p><span>As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.</span></p> <p><span>Our values, known as</span></p> <ul> <li>DRIVE, shape how we work: Deliver our best every day – and do what we promise</li> <li>Respond in a prompt, positive way to our community’s needs</li> <li>Inspire others with our attitudes and actions</li> <li>Value people for who they are and what they can do</li> <li>Engage with others to improve our resilience and flexibility We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.</li> </ul> <p><span>We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.</span></p>