Referral Officer - MASH (Full Time)
London Borough of Barking and Dagenham
About this job
In Barking and Dagenham, we recognize the importance of providing support to our community in dealing with issues such as neglect and domestic abuse. We also recognise that the risk of exploitation poses a serious threat to our most vulnerable children and young people. We are committed to developing robust teams and services to tackle these head on. We are passionate about achieving the very best for the families and young people that we work with across our community.
As a MASH Referral Officer, your role will be making a positive difference to children, young people and their families in our community. You will be required to provide administrative support to the Referral desk which operates within the Multi-Agency Safeguarding Hub (MASH). You will be responsible for ensuring that all enquiries (both over the telephone and in person) are answered and dealt with in a personable and impeccable customer service manner. Owing to the diversity of the calls that are received, these should be screened and using initiative and discretion, relevant information should be given to the caller directly or decision be made to or pass the request to the relevant officer for review and action.
You will also be expected to maintain constructive relationships with a broad range of internal and external stakeholders. This is a fast-paced service, and you will be required to have the experience and stamina to manage your workload under time pressure. In return you will receive the support from committed and supportive managers.
Re-applying for posts Applicants who have not been shortlisted or who are unsuccessful at interview cannot reapply for the same job if it’s within 6 months of the first advert – for further information please refer to our Jobs and Career Page - ‘Working for us and Information for Applicants’ on our website.
Special requirements for this post
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including a Disclosure check (Applicant Declaration must be completed and returned with application).
About you
We want to create a workforce that we can be proud of, so to make this happen, we are looking for passionate and committed individuals’ who can inspire and deliver change all around them. To be successful in this role, you will require prior experience of excellent customer service delivery, demonstrable communication skills as well as the ability to plan and prioritise your workload effectively.
About us
This is an exciting time to join the London Borough of Barking & Dagenham. We have been on a journey over the last few years, that has seen us transform the council and the way we deliver our services. The assessment service is a stable service with experienced managers and a high number of permanent workers. We have expertise in developing newly qualified workers and workers coming from oversees. Our training programme and learning and development focus makes us an acclaimed team for retention and progression of staff.
In return we offer a competitive pay package which includes a generous pension, annual leave up to 30 days, investment in your learning and development as well as a commitment to your wellbeing.
If this sounds like the opportunity you’ve been looking for and you would be interested in a confidential discussion about the post, then please send your questions to socialcarerecruitment@lbbd.gov.uk and we will get back to you within 48 hours.