We are looking for a committed Assessment and Resettlement Officer to join our Housing service and play a vital role in delivering the Ashford Homelessness & Rough Sleeper Strategy. This is a rewarding opportunity to support some of the most vulnerable people in our community by helping rough sleepers and single homeless individuals move away from the streets and into safe, sustainable accommodation.

As an Assessment and Resettlement Officer, you will be working intensively with entrenched rough sleepers, building trust and finding long‑term solutions, along with:

Carrying out early and late street outreach sessions to engage individuals sleeping rough.
Completing holistic assessments, risk assessments, and support plans tailored to each client’s needs.
Helping clients access suitable accommodation and support them to sustain their tenancy.
Providing practical support around budgeting, debt, employment, health, substance misuse, and community integration.

This role involves working with highly vulnerable individuals, including those at risk of exploitation, and requires regular work outside normal office hours.

To excel in this role it is essential that you are resilient, empathetic, and able to work both independently and as part of a wider multi‑agency team and that you have:

At least 2 years’ experience working with entrenched rough sleepers or people with high support needs.
Experience delivering holistic support plans.
Strong communication skills, with the ability to convey complex information clearly.
Ability to build effective relationships with partner agencies and community groups.
Confident working with distressed or challenging clients.

For an informal discussion about the role please contact Dan Ford on 01233 330872

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To Apply: Internal applicants - Please log into iTrent self service via the link in the self-service section of the smarthub Click on current vacancies on the home page

When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community

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